Frequently Asked Questions

Registration is free. Visit our auction on our online auction platform, create an account, and you can start bidding immediately. You’ll need a valid email address and payment method.

A timed online auction runs for a set period (usually several days). You place bids online at any time before the lot closes. The highest bidder when the lot ends wins. Lots close in a staggered sequence, typically 30 seconds apart.

Yes. A buyer’s premium is added to the hammer price. The current rate is stated in the auction terms, which are visible before you place any bids. VAT may apply to the premium.

Yes. We hold viewing sessions at our Dover saleroom before each auction. Dates and times are published on our Events & Viewing page. We recommend viewing in person wherever possible.

Payment is due within 5 working days of the auction closing. We accept bank transfer and debit/credit cards. You’ll receive an invoice by email with full payment instructions.

Items can be collected from our Dover saleroom during designated collection days (published after each auction). For smaller items, we can arrange posting at cost. For larger lots, we can recommend specialist carriers.

All lots are sold as described in the catalogue. We encourage buyers to view in person or request a condition report before bidding. Descriptions are made in good faith, but all sales are final.

We can arrange international shipping for suitable items through third-party carriers. Please contact us before bidding to discuss shipping options and costs for your location.

Contact us by email, phone, or visit during office hours. Send photographs and descriptions of your items. We’ll provide a free valuation and, if suitable, arrange consignment into our next available sale.

Our commission rates are competitive and vary depending on the type and value of items. Contact us for a detailed fee guide. There are no hidden charges — everything is agreed in writing before consignment.

We accept a wide range of items including antiques, jewellery, watches, silver, art, furniture, collectables, coins, stamps, militaria, tools, vinyl records, and general household goods. If you’re unsure, just ask.

Yes. We offer a collection service across Kent and the wider South East for larger consignments or house clearances. For smaller quantities, items can be dropped off at our saleroom during business hours.

Sellers are typically paid within 15–20 working days of the auction closing, once buyer payment has been received and cleared. Payment is made by bank transfer.

Yes. Reserve prices can be agreed for individual lots. This is the minimum price at which the item will sell. If bidding doesn’t reach the reserve, the lot is returned to you or re-entered in a future sale.

Yes. We provide professional probate valuations suitable for HMRC submission. Our written reports are detailed, accurate, and typically completed within 5–10 working days.

We primarily cover Kent, including Dover, Deal, Canterbury, Folkestone, Ashford, Maidstone, and the Thanet area. We also serve parts of East Sussex and South East London by arrangement.